MGMAir

Luggage Tags

• You will receive orange luggage tags by mail before your MGMAir flight (unless we can get printable version created before the site is ready.

Check-in

• Please arrive 2 hours prior to the flight departure time for check-in. The check-in counter closes 45 minutes before departure

TSA PreCheck

• TSA PreCheck availability varies by airport

Carry-on Baggage

• PLEASE NOTE: medicine, cash, car keys or jewelry should NEVER be packed in checked luggage for transport.
• 1 carry-on bag and 1 personal item are allowed.

Sun Country bag dimensions & Weight Limit

• https://www.suncountry.com/bags-optional-services

Restricted Items:

• See the list of TSA restricted items.
  https://www.tsa.gov/travel/security-screening/whatcanibring/all

Delayed or Damage Items:

• Delayed bags:
  • During the stay – Reach out to Guest Services by dialing ‘0’ on your room phone.
  • Returned home – Fill out the delay bagged form
    • https://suncountry.com/contact-us/delayed-baggage
• Damaged items:
  • During the stay - Contact Guest Services by dialing ‘0’ on your room phone.
  • Returned home – Contact Customer Care department
    • Beau Rivage: 888.640.8973
    • Borgata: 866.755.7117

The Cancel/Change fee applies if a passenger is a no-show or if they do any of the following 14 or fewer days in advance of the scheduled departure date:

• Change/Cancel Flight Day
• Change/Cancel Flight City
• Change booking from 2 passengers to 1 passenger resulting in the loss of an occupied seat.

If you cancel your reservations, your right to receive a refund is limited. You will receive no refund, except under the limited circumstances set forth below and, in the amounts, set forth below. If any payments are made by credit card before you sign this Operator-Participant Contract and you cancel before signing this contract, you are entitled to a full refund of such payments. If you provide a substitute participant to fill the seat(s) you reserved or if we are able to resell the seat(s) by selling all seats on the plane, you will receive a full refund (less a $25 administrative fee for each seat). Otherwise, if you cancel more than 14 days before departure, you will be given a refund of any amounts paid, less a $60 Convenience Fee for each seat booked. Notification of cancellation should be called in to the reservation department. If your destination is BEAU RIVAGE, please call (888) 640-8973. If your destination is the BORGATA, please call (866) 755-7117. If the changes listed below are made 14 or fewer days before the scheduled departure, or a passenger fails to board a scheduled flight on the departure date, a $250.00 per passenger Cancel/Change fee will be charged. Anyone who paid a Charter Price of more than $250.00 per passenger will receive a refund of the amount paid in excess of the amount of the $250 Cancel/Change fee. If the Charter Price was $250 or less per passenger, any amount previously paid for the flight will be deducted from the $250.00 fee and the balance will be due in full from the participant at time of cancellation or change. If a participant does not have sufficient funds on their Credit Card for the fee, their MGM Rewards Points will be charged the fee. 

Traveling with a Service Animal

• Please visit Sun Country’s website
  • https://www.suncountry.com/help-center/special-services#label-subtopic-service-animals
  • Fill out the Department of Transportation Service Animal Form
    • https://traveller-app.opendoorsnfp.org/home

Require wheelchair assistance at the airport

• Please let the booking agent know at the time of booking.

Traveling with mobility equipment

• The airline will make accommodations to load & offload your personal scooter/wheelchair/walker, etc.

Renting a mobility scooter/wheelchair at the resort

• Please call customer care department of the resort you are visiting to make a reservation for a scooter or wheelchair prior to your stay.